What is the moving procedure?

1. If your new home is within 30km of your previous home
Step 1: You request for a move
Step 2: One of our agents will contact you within 24 hours to set an appointment
Step 3: You will receive a reminder of your appointment an hour before it is due
Step 4: The technician will dismantle you r satellite
Step 5: Transport all your device(s) to your new home
Step 6: The technician reinstals your satellite at your new home on the same day

2. If your new home is NOT within 30km of your previous home
Step 1:  You request for a move
Step 2: One of our agents will contact you within 24 hours to set an appointment with the technician
Step 3: You will receive a reminder of your appointment an hour before it is due
Step 4: The technician will dismantle you r satellite
Step 5: Transport all your device(s) to your new home
Step 6: You will have to email to wecare@astro.com.my or walk in to Customer Service Centre/Astro Lifestyle Centre to set a re installation appointment as it cannot be done on the same day
Step 7: You will receive a reminder of your appointment an hour before it is due
Step 8: The technician reinstals your satellite at your new home

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